The Amazon “Effect” – It’s Impact on Your Customer’s Expectations

In this webinar we will discuss how Amazon (and companies like them) have changed your customers’ expectations and some basic steps on how you can adjust your business to meet them.  These concepts can be applied to your business no matter if you have products to sell or you deliver services. The topics covered include: What are these new expectations?; Which of these should you focus on?; and What can you do to meet these new expectations. A SCORE Ventura County webinar.