{"id":5980,"date":"2020-10-22T09:00:15","date_gmt":"2020-10-22T16:00:15","guid":{"rendered":"http:\/\/edcollaborative.com\/?p=5980"},"modified":"2025-08-28T03:57:19","modified_gmt":"2025-08-28T10:57:19","slug":"how-to-handle-angry-customers-as-a-small-business-owner","status":"publish","type":"post","link":"https:\/\/edcollaborative.com\/es\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/","title":{"rendered":"C\u00f3mo manejar a los clientes enojados como propietario de una peque\u00f1a empresa"},"content":{"rendered":"

Cuando recibe la llamada de un cliente enojado, es posible que desee reducir p\u00e9rdidas y colgar. Desafortunadamente, los clientes descontentos son parte del manejo de un negocio. Con los clientes que son leales y habladores de su marca, tambi\u00e9n recibir\u00e1 clientes que no est\u00e1n contentos y hablan al respecto. No importa qu\u00e9 producto o servicio ofrezcas, siempre habr\u00e1 alguien que se quejar\u00e1. Como propietario de un negocio, es fundamental saber c\u00f3mo manejar estas situaciones. Echa un vistazo a estos consejos de tu\u00a0consultor de negocios en el condado de Ventura, CA<\/strong><\/a>.<\/strong><\/p>\n

C\u00f3mo manejar clientes enojados y descontentos<\/strong><\/h2>\n

Escuche activamente<\/strong><\/h3>\n

Aunque quieras colgar para evitar que el cliente te grite al o\u00eddo, debes escuchar activamente su problema. Justificadas o no, es fundamental que su empresa tenga en cuenta las quejas para poder mejorar. Los clientes descontentos normalmente necesitan desahogarse, por lo que debes dejar que se quejen sin interrumpirlos. En lugar de detener la diatriba, comprenda por qu\u00e9 est\u00e1n frustrados. Asimila todo lo que dicen y trata de separar las palabras del contexto. S\u00f3lo entonces podr\u00e1s entender c\u00f3mo mejorar.<\/p>\n

Hacer preguntas<\/strong><\/h3>\n

Si bien no debes hablar sobre un cliente enojado, debes esperar una pausa en su discurso para hacer preguntas sobre su recorrido. Obtenga una mejor comprensi\u00f3n de c\u00f3mo pasaron de apoyar su negocio a atacarlo. Tambi\u00e9n es \u00fatil anotar sus respuestas en un papel para tener un recordatorio de lo que sali\u00f3 mal. Informe al cliente que desea que se registre su queja.<\/p>\n

Hacer preguntas tambi\u00e9n puede llevarlo a una soluci\u00f3n. Puede preguntar si hay algo que su empresa pueda hacer para rectificar la situaci\u00f3n y eso pone la pelota en el tejado de su cliente. A partir de ah\u00ed, es posible que pueda resolver el reclamo f\u00e1cilmente.<\/p>\n

La retroalimentaci\u00f3n honesta es esencial<\/strong><\/h3>\n

Aunque a todo empresario le gustar\u00eda escuchar s\u00f3lo buenos mensajes y elogios sobre su empresa, la realidad es que toda empresa tiene partidarios y aquellos a los que ha fracasado. Es su responsabilidad llegar a la fuente de su frustraci\u00f3n para poder rectificar la situaci\u00f3n y evitar que se repitan errores. De los clientes descontentos, puede aprender algo que le ayudar\u00e1 a funcionar mejor. A menudo, cosas como esta pueden conducir a una mejor capacitaci\u00f3n del personal o a comprender c\u00f3mo mejorar un proceso. Si bien es posible que no pueda conquistar a todos los clientes enojados, puede evitar que surjan otros en el futuro. Despu\u00e9s de todo, los comentarios honestos son un regalo para todas las empresas.<\/p>\n

Tratar a los clientes (enfadados o extasiados) no tiene por qu\u00e9 ser dif\u00edcil. Todo propietario de una empresa debe comprender c\u00f3mo manejar las respuestas de los clientes para mejorar su compromiso y solidificar su reputaci\u00f3n. Para obtener m\u00e1s orientaci\u00f3n sobre c\u00f3mo hacer crecer su propio negocio,\u00a0contacto<\/a>\u00a0el\u00a0Colaboraci\u00f3n de desarrollo econ\u00f3mico<\/a>. Convenientemente ubicados en Camarillo, California, estamos aqu\u00ed para ayudarlo.<\/p>","protected":false},"excerpt":{"rendered":"

Cuando recibe la llamada de un cliente enojado, es posible que desee reducir p\u00e9rdidas y colgar. Desafortunadamente, los clientes descontentos son parte del manejo de un negocio. Con los clientes que son leales y habladores de su marca, tambi\u00e9n recibir\u00e1 clientes que no est\u00e1n contentos y hablan sobre su marca.
Leer m\u00e1s<\/a><\/p>","protected":false},"author":180,"featured_media":5982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[1142],"tags":[1243],"class_list":["post-5980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-how-to-handle-angry-customers-as-a-small-business-owner"],"translation":{"provider":"WPGlobus","version":"3.0.1","language":"es","enabled_languages":["en","es"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false}}},"acf":[],"yoast_head":"\nHow to Handle Angry Customers as a Small Business Owner - EDC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edcollaborative.com\/es\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Handle Angry Customers as a Small Business Owner - Economic Development Collaborative\" \/>\n<meta property=\"og:url\" content=\"https:\/\/edcollaborative.com\/es\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/\" \/>\n<meta property=\"og:site_name\" content=\"Economic Development Collaborative\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EDCollaborative\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-22T16:00:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-28T10:57:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/edcollaborative.com\/wp-content\/uploads\/2020\/09\/Fotolia_66411287_Subscription_Monthly_M.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"534\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tamera Fall\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EDCollaborative\" \/>\n<meta name=\"twitter:site\" content=\"@EDCollaborative\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tamera Fall\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/edcollaborative.com\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/\",\"url\":\"https:\/\/edcollaborative.com\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/\",\"name\":\"How to Handle Angry Customers as a Small Business Owner - EDC\",\"isPartOf\":{\"@id\":\"https:\/\/edcollaborative.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/edcollaborative.com\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/edcollaborative.com\/blog\/how-to-handle-angry-customers-as-a-small-business-owner\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/edcollaborative.com\/wp-content\/uploads\/2020\/09\/Fotolia_66411287_Subscription_Monthly_M.jpg\",\"datePublished\":\"2020-10-22T16:00:15+00:00\",\"dateModified\":\"2025-08-28T10:57:19+00:00\",\"author\":{\"@id\":\"https:\/\/edcollaborative.com\/#\/schema\/person\/f5215169c2419eba5926c3fb11f5e8a0\"},\"description\":\"Dealing with angry customers can be stressful and frustrating. 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Fall","author_link":"https:\/\/edcollaborative.com\/es\/blog\/author\/tfall\/"},"uagb_comment_info":0,"uagb_excerpt":"When you are on the receiving end of an angry customer call, you may just want to cut your losses and hang up. Unfortunately, unhappy customers are all part of running a business. With the customers that are loyal and talkative about your brand, you will also receive customers who are unhappy and vocal aboutRead…","_links":{"self":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/posts\/5980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/users\/180"}],"replies":[{"embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/comments?post=5980"}],"version-history":[{"count":0,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/posts\/5980\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/media\/5982"}],"wp:attachment":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/media?parent=5980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/categories?post=5980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/tags?post=5980"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}