{"id":2727,"date":"2018-07-26T09:00:19","date_gmt":"2018-07-26T16:00:19","guid":{"rendered":"http:\/\/edcollaborative.com\/?p=2727"},"modified":"2025-07-25T03:45:08","modified_gmt":"2025-07-25T10:45:08","slug":"reimagining-customer-service","status":"publish","type":"post","link":"https:\/\/edcollaborative.com\/es\/blog\/reimagining-customer-service\/","title":{"rendered":"Reimaginando su servicio al cliente"},"content":{"rendered":"

\u00bfSus pol\u00edticas de cliente lo benefician a usted o al cliente? \u00bfCu\u00e1les son sus objetivos de servicio al cliente? Consulte estos consejos para comenzar a reinventar la experiencia de servicio al cliente de su empresa.<\/em><\/p>\n

Crear un plan y objetivos de atenci\u00f3n al cliente.
\n<\/strong>Encuesta a sus clientes, proveedores y empleados es un buen punto de partida para obtener comentarios sobre su servicio al cliente. Una vez que conozca las expectativas y percepciones de los clientes, podr\u00e1 crear est\u00e1ndares de clientes para su negocio, documentarlos, capacitar a sus empleados y comprometerse a operar su negocio con un servicio excepcional como est\u00e1ndar.<\/p>\n

Revise las pol\u00edticas de sus clientes.<\/strong>
\nRecopile todas sus pol\u00edticas y verif\u00edquelas con quejas y elogios para evaluar el papel de las \u201cpol\u00edticas problem\u00e1ticas\u201d e instituir un mejor enfoque o eliminar la pol\u00edtica de sus est\u00e1ndares. Para sus pol\u00edticas m\u00e1s elogiadas, como las devoluciones f\u00e1ciles, busque formas de promocionarlas a trav\u00e9s de sus empleados o en sus materiales de marketing.<\/p>\n

Pregunta, Escucha, S\u00e9 y Seguimiento. Repetir. <\/strong>
\nCuando se trata de interactuar con sus clientes, preguntar<\/strong> Preguntas abiertas que le proporcionan informaci\u00f3n que le ayudar\u00e1 a atender mejor al cliente. Escuchar<\/strong> y proporcionar soluciones o alternativas si no puede ayudar al cliente. Ser<\/strong> el experto: su equipo debe poder brindarle al cliente la mayor cantidad de informaci\u00f3n sobre su producto\/servicio, usos y alternativas. Hacer un seguimiento<\/strong> con tus clientes, personaliza la experiencia y repite el proceso.<\/p>\n

Contrata una buena combinaci\u00f3n.<\/strong>
\nPrimero, eval\u00fae lo que es importante para usted y su negocio y luego, consulte los est\u00e1ndares reci\u00e9n creados\/revisados para ayudar a determinar la combinaci\u00f3n adecuada de fortalezas, personalidad, habilidades y experiencia de los empleados apropiada para su negocio.<\/p>\n

Tren.<\/strong>
\nCapacite a sus empleados para que est\u00e9n atentos a las experiencias que ayuden a los clientes y fomenten una cultura de compartir esa informaci\u00f3n con usted y con otros empleados. Recompense a sus empleados por brindar un servicio brillante con incentivos y un "gracias".<\/p>\n

Eval\u00fae su alcance.
\n<\/strong>\u00bfSe re\u00fane con sus clientes \u201cdonde est\u00e1n\u201d? Ac\u00e9rquese a sus clientes y encu\u00e9ntrelos donde est\u00e9n buscando, mirando, leyendo y cosas por el estilo. Aseg\u00farese de que su sitio sea compatible con dispositivos m\u00f3viles e incluya informaci\u00f3n b\u00e1sica sobre la ubicaci\u00f3n, el horario y un n\u00famero de tel\u00e9fono al que hacer clic para llamar.<\/p>\n

Publica tu experiencia.
\n<\/strong>Tan a menudo como puedas, intenta publicar la experiencia de tu equipo en tu industria y productos\/servicios a trav\u00e9s de boletines, blogs o videos. Esto podr\u00eda incluir gu\u00edas de autoayuda, consejos y trucos semanales o mensuales, di\u00e1logos o entrevistas con otros clientes que utilizan sus ofertas o publicar informaci\u00f3n en su sitio cuando haya nuevas ofertas disponibles.<\/p>\n

Gestiona tu reputaci\u00f3n. <\/strong>
\nLa reputaci\u00f3n de su empresa depende en gran medida del servicio que brinda su equipo tanto en la tienda como en l\u00ednea. Aseg\u00farese de responder a los comentarios adecuados, tanto positivos como negativos, y abordar las \u00e1reas relacionadas con los clientes en su negocio.<\/p>\n

Celebre a sus Clientes. <\/strong>
\nDemuestre a sus clientes que se preocupa promocionando eventos especiales en la tienda antes o despu\u00e9s del horario de atenci\u00f3n para que sus clientes se sientan especiales y\/o celebren las ocasiones de su vida. Agradezca a sus clientes en persona, env\u00ede una nota o haga un saludo a trav\u00e9s de las redes sociales. Recompense a los futuros clientes creando promociones introductorias o contenido descargable gratuito.<\/p>\n

Para obtener ayuda para crear su propio plan de servicio al cliente y revisar sus operaciones para brindarles a sus clientes la mejor experiencia, comun\u00edquese con el Colaboraci\u00f3n de Desarrollo Econ\u00f3mico-Condado de Ventura<\/a> para programar una cita sin costo con un asesor comercial calificado. \u00a1Estamos aqu\u00ed para ayudar!<\/p>","protected":false},"excerpt":{"rendered":"

\u00bfSus pol\u00edticas de cliente lo benefician a usted o al cliente? \u00bfCu\u00e1les son sus objetivos de servicio al cliente? Consulte estos consejos para comenzar a reinventar la experiencia de servicio al cliente de su empresa. Crear un plan y objetivos de atenci\u00f3n al cliente. Encuesta a sus clientes, proveedores y empleados es un buen punto de partida para obtener comentarios sobre su servicio al cliente. Una vez que conozca al cliente
Leer m\u00e1s<\/a><\/p>","protected":false},"author":8,"featured_media":2728,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[52],"tags":[1113],"class_list":["post-2727","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive","tag-reimagining-your-customer-service"],"translation":{"provider":"WPGlobus","version":"3.0.1","language":"es","enabled_languages":["en","es"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false}}},"acf":[],"yoast_head":"\nReimagining Your Customer Service - Economic Development Collaborative<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edcollaborative.com\/es\/blog\/reimagining-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reimagining Your Customer Service - Economic Development Collaborative\" \/>\n<meta property=\"og:url\" content=\"https:\/\/edcollaborative.com\/es\/blog\/reimagining-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Economic Development Collaborative\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EDCollaborative\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-26T16:00:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-25T10:45:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/edcollaborative.com\/wp-content\/uploads\/2018\/07\/rawpixel-711102-unsplash-e1530820841523.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"468\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bruce Stenslie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EDCollaborative\" \/>\n<meta name=\"twitter:site\" content=\"@EDCollaborative\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bruce Stenslie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/edcollaborative.com\/blog\/reimagining-customer-service\/\",\"url\":\"https:\/\/edcollaborative.com\/blog\/reimagining-customer-service\/\",\"name\":\"Reimagining Your Customer Service - Economic Development Collaborative\",\"isPartOf\":{\"@id\":\"https:\/\/edcollaborative.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/edcollaborative.com\/blog\/reimagining-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/edcollaborative.com\/blog\/reimagining-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/edcollaborative.com\/wp-content\/uploads\/2018\/07\/rawpixel-711102-unsplash-e1530820841523.jpg\",\"datePublished\":\"2018-07-26T16:00:19+00:00\",\"dateModified\":\"2025-07-25T10:45:08+00:00\",\"author\":{\"@id\":\"https:\/\/edcollaborative.com\/#\/schema\/person\/8a0cb72c80d1855b9388588e9456c41f\"},\"description\":\"What are your customer service objectives? 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Stenslie","author_link":"https:\/\/edcollaborative.com\/es\/blog\/author\/sarenew\/"},"uagb_comment_info":0,"uagb_excerpt":"Do your customer policies benefit you or the customer? What are your customer service objectives? Check out these tips to begin reimagining your business\u2019 customer service experience. Create a Customer Service Plan and Objectives. Surveying your customers, vendors and employees is a good starting place for feedback on your customer service. Once you know customerRead…","_links":{"self":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/posts\/2727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/comments?post=2727"}],"version-history":[{"count":0,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/posts\/2727\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/media\/2728"}],"wp:attachment":[{"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/media?parent=2727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/categories?post=2727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edcollaborative.com\/es\/wp-json\/wp\/v2\/tags?post=2727"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}